Roadmonks.com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www.Roadmonks.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

 

Roadmonks.com is a property of Monks India Automotive LLP, an Indian company registered under the Limited Liability Partnership Act, 2008. It has its registered office at First Floor Under Ponnurunni Railway Overbridge, opp. Cappuchin Ashram, Ponnurunni, Vyttila, Ernakulam, Kerala 682019

​

Please note that the following policies are subject to change *

 

Information we collect

Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and IP address.

Payment and billing information. We might collect your billing name, billing address and payment method when you buy a product. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner Razor Pay/ PaytmPG as per their T&C and Privacy Policy.

Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to Roadmonks.com.

Demographic information. We may collect demographic information about you, Products you like, Products you intend to purchase, motorcycles you own, or any other information provided by you during the use of our website. We might collect this as part of a survey also.

Other information. If you access our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, the duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways.

We obtain information directly from you. We collect information directly from you when you purchase a product or visit our website/app. We also collect information if you post a comment on our website or ask us a question by phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, Facebook Pixel, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

 

 

Use of your personal information

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.

​

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based on your preferences.

We use information to analyse site trends and customer interests. We may use your information to make our website and products better. We may combine the information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use your information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about updated features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy a product from us, you'll receive our newsletter.

We use this information to send you transactional communications. We might send you emails or SMS about your account or a ticket purchase.

We use information only as permitted by law.

 

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

​

We will share information with the Shipment or fulfilment partner: We will share your information with the Shipment or fulfilment partner and other parties responsible for fulfilling the purchase obligation. The Shipment or fulfilment partner and other parties will use the information we give them to deliver the product to you.

We will share information with our business partners. This includes a third party that provides or fulfils the order directly for you. Our partners use the information we give them as described in their privacy policies.

We may provide information if we think we have to in order to comply with the law or to protect ourselves. If a court order or subpoena is issued, we will disclose information. We may also share it if a government agency or investigative body requests it. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

​

Email opt-out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email info@roadmonks.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases. 
 

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policies of other websites carefully. We are not responsible for these third-party sites.

 

Grievance Officer

​

In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

​

Mr. Bright Kooliath

Monks India Automotive LLP

Under Ponnurunni Railway Overbridge, opp. Cappuchin Ashram, Ponnurunni, Vyttila, Ernakulam, Kerala 682019

Phone: +91 90610 41498

Email: info@roadmonks.com

​

If you have questions about this Policy or other privacy concerns, you can also email us at info@roadmonks.com.

 

Updates to this policy

This Privacy Policy was last updated on 01.12.2022. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

 

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy are subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

​